TERMS & CONDITIONS

Booking consultations

Session fees can be paid in total upfront or in advance of each session. A deposit may be required to secure your booking.

Easy payment terms can be agreed for more than one session. Should you need to cancel a session, a minimum of 24 hours notice by text is required for a refund of that session’s fee or your deposit. Responsibilities and terms and conditions will be discussed and agreed at the initial consultation before sessions are booked and any payment is made.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Google, our email marketing provider, so they can send these emails on our behalf.

Cookies

This site uses cookies from Google to deliver its services and to analyse traffic. Your IP address and user agent are shared with Google, together with performance and security metrics, to ensure quality of service, generate usage statistics and to detect and address abuse.

Privacy Policy
 

This privacy policy sets out how lifecoachingwithella.com uses and protects any information that you give lifecoachingwithella.com when you use this website.  Lifecoachingwithella.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:
Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys/research/events and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and to further our field, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new courses, products, research, special offers or other information which we think you may find interesting using the email address which you have provided.

If you have opted in, from time to time, we may also use your information to contact you by email for market research purposes or invite you to take part in a research project.

We may use the information gathered during our research to change our website in accordance with the interests of our customers.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at lifecoachingwithella@gmail.com

 

You can unsubscribe to our mailing list by clicking unsubscribe on the bottom of any of our emails.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information or request changes to the data which we hold about you under the General Data Protection Regulation 2018.

 

If you would like a copy of the information held on you please email in the first instance to lifecoachingwithella@gmail.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.